FAQs

1. What are the roles and responsibilities of Personal Banker at HDFC Bank?

Job Role and Responsibilities

• Achieve sales targets and providing Customer service
• Relationship Management for a Portfolio of customers
• Responsible for Cross Sell & enhancing relationship with existing customers
• Customer service to ensure walk in customers issues
• Selling of Investment products like Mutual Fund, Insurance & Current account & Saving account
• Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc
• Deepening of existing Current account & saving account relationships
• Generation of referrals from internal database
• Customer acquisition & cross sell to walk in customers
• Report Generation & filing
• Generate business and cross sell all products and services of the Bank
• Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts
• Pins custodian
• Review all critical reports, monitor cash levels, fraud control, etc
• Cost Management and staff productivity
• Branch administration & ATM (onsite) management
• Branch Operations and Audit Compliance

2. What are the Knowledge/Skills and Attitude required being suitable for the role of Personal Banker ?

• Knowledge of the Banking Industry and Financial Markets.
• Good Relationship Management & service focus Skills .
• Excellent Communication, Presentation Skills, Interpersonal & Influencing Skills.
• Should have good knowledge of liability products.
• Should have a good knowledge of Third Party Products like Mutual Fund, Insurance .

3. What are the key steps involved about the program that one should know?

• Meet the basic eligibility criteria set by HDFC Bank.
• Online written test .
• Interview by HDFC Bank.
• Selection by HDFC Bank based on written test and interview.
• Education loan to selected candidates based on eligibility.
• Need to enroll for the program by paying fees.
• Receive Provisional Offer Letter from Bank.
• Complete the 2 months program with necessary mandatory NISM certifications.
• Receive the Certificate of Completion.

4. What are the basic eligibility criteria to be eligible for online written test?

• POST GRADUATE OR EQUIVALENT (ANY STREAM): Preference MBA/PGDBM. (Only full-time/Part-time)
• Consistent Academics: 50% and more at all levels.
• Age: less than 26 years.
• Relevant Experience: 0-2 years in sales/marketing.
• Good written and verbal communication.

5. What are the details about the online written test one should know?

• The online written test is a general aptitude test covering four section namely English, Logical reasoning, Personality and Sales Situation Judgment test and would be for a duration of one and half hour.
• Candidates who meet the basic eligibility criteria would be allowed to appear for the test.
• The eligible candidates will have to enroll for the test by paying Rs 450 plus applicable taxes. The mode of payment would be informed to eligible candidates by mail.

6. What’s the duration, fees of the program?

• Duration is 2 months and the program fees are Rs 34,000 (thirty four thousand rupees only) plus applicable taxes.

7. What do you mean by successful completion of the program mean?

• Selected Candidates who complete the Final assessment conducted by HDFC Bank and complete the mandatory NISM certifications. (Series VA & VI exam).

8. Is education loan available?

• Yes, education loan is available to selected candidates and would be decided by the bank.

9. What would be the salary one could expect on successful completion of program?

• Starting from 2.1 to 2.7 lakh/annum plus city allowance and other benefits (depending on the eligibility & experience of the candidate).

10. What are the modules covered in the program?

• The program is rigorous outcome based & competency centric. Participants undergoing this program would develop thorough knowledge and skills to be a practical banker.
  
  To know topics covered in detail please visit Design section of the website www.amity.edu/hdfcPB