Qualifications
-Pursuing Ph.D. in Hospitality at Amity School of Hospitality, AUUP
-Masters in Hospitality Administration from IHM PUSA, New Delhi (2017-19)
-Bachelor in Hospitality and Hotel Administration from IHM Faridabad (2014-17)
Current Courses Taught
-Managing front office operations – BHM 6th semester
-Front office management- MBA 2nd semester
Research Interests
Accommodation operations and management in hospitality, Human resource management in hospitality, service quality research in hotels, and hotel outsourcing practices.
Teaching Interests
Hotel front office, hotel housekeeping ,human resource management and research methodology
Publications
• Tiwari, A., Singh, M., & Dahiya, A. The Impact of Outsourcing on Job Satisfaction and Productivity of Hotel Housekeeping Employees. Hospitality and Tourism Emerging Practices in Human Resource Management, 38. • Tiwari, A. A Study on Transforming Hotel Food and Beverage Service Experience in the Post Covid Context., Indian Journal of Hospitality Management,2021 • Tiwari, A., Singh, M., & Dahiya, A. (2021). Future Aspects Of Outsourcing Of Hotel Housekeeping Services In The Post Covid Era: A Manager’s Perspective. SPAST Abstracts, 1(01). • Tiwari, A., Singh, M., & Dahiya, A. (2021). A Study on Assessment of Outsourcing and its Decision Making by Hotel Housekeeping Department in 4-Star and 5-Star Hotels of Delhi NCR. Design Engineering, 4112-4119. • Tiwari, A., Singh, M., & Dahiya, A. (2022, March). A study on the effect of Technological Innovation on Outsourcing in the Hotel Housekeeping Department. In 2022 International Mobile and Embedded Technology Conference (MECON) (pp. 37-40). IEEE. • Tiwari, A., Singh, M., & Dahiya, A. (2022). EXAMINATION OF THE SUPPLIER-RELATED FACTORS INFLUENCING THE SUCCESS OF OUTSOURCING IN THE HOTEL HOUSEKEEPING DEPARTMENT. Journal of Positive School Psychology, 2966-2974. • Outsourcing Hotel Housekeeping Services: An Investigation into the Critical Challenges during the Pandemic Times, Akshita Tiwari, Malini Singh, Ashish Dahiya 8-19 International Journal of Hospitality and Tourism Systems Special Issue on COVID-19, 2022 ISSN: 0974-6250 (Print). • Tiwari, A., Singh, M., & Dahiya, A. (2023). The Impact of Outsourcing of Hotel Housekeeping Services on Hotel Performance: A Study on 5-Star Hotels of Delhi NCR. International Journal of Professional Business Review, 8(1), e0905-e0905.
Contact Information
Amity School of Hospitality (ASH)
Amity School of Hospitality Amity University, Sector-125, Noida - 201313 (U.P), India